Cancellation and Refund Policy

At Hand Carried, we understand that plans can change, and unexpected circumstances may arise. To ensure transparency and fairness, we have established the following cancellation policy:

1. Booking Cancellation

1.1. Cancellation Period: Customers may cancel their booking at any time, subject to the conditions outlined below.

2. Cancellation Fees

2.1. Standard Cancellation: If a customer cancels their booking within [30] days before the scheduled departure date, they will incur a cancellation fee of [80]% of the total booking cost.

2.2. Last-Minute Cancellation: Cancellations made within 14 days of the scheduled departure date will be subject to a higher cancellation fee of [100]% of the total booking cost.

2.3 Long Notice Cancellation: However, cancellations made more than [30 days] prior to the departure date shall only incur a loss of the deposit.

3. Refunds

3.1. Eligibility for Refund: Customers who are eligible for a refund based on the cancellation policy will receive a refund of the booking cost minus the applicable cancellation fee.

3.2. Processing Time: Refunds will be processed within [7] business days from the date of the cancellation request. Please note that the time it takes for the refund to reflect in the customer's account may vary depending on the payment method and financial institution.

4. No-Show Policy

4.1. Definition: A "no-show" occurs when a customer fails to arrive at the designated departure point or location at the scheduled time without prior notice.

4.2. No-Show Fees: Customers who do not show up for their scheduled booking without prior notice will not be eligible for a refund. The full booking cost will be forfeited.

5. Cancellation Procedure

5.1. Notification: To cancel a booking, customers must notify us as soon as possible via the contact information provided on our website or in the booking confirmation.

5.2. Cancellation Confirmation: Customers will receive a cancellation confirmation and details regarding any applicable cancellation fees.

6. Exceptions

6.1. Force Majeure: In the event of circumstances beyond the control of both parties, such as natural disasters, political unrest, or health emergencies, our cancellation policy may be subject to exceptions. We will work with affected customers on a case-by-case basis to provide appropriate solutions.

7. Changes to the Policy

7.1. Policy Updates: We reserve the right to update or modify this cancellation policy as needed. Any changes will be communicated through our website, and the effective date will be adjusted accordingly.

By booking our services, customers acknowledge and agree to abide by this cancellation policy. We recommend that customers review this policy carefully before making a booking.

For any questions or clarification regarding our cancellation policy, please contact us at:

jay@handcarried.com